Terms of use

Our products are designed to meet strict international standards for quality and durability. Quality tests are based on real conditions since IKEA aims to offer well-designed products at an affordable price. 

The product guarantee is valid for as long as stated for each product. The guarantee takes effect on the date of purchase. 

It’s ok if you change your mind! A more generous IKEA return and exchange policy of unused products gives you more freedom to shop. 

Our biggest interest is to offer quality products for your home at a reasonable price. You can also count on the fact that, if price increases turn out to be completely unavoidable, we will lower the price again as soon as we can. 

Shopping online 

If you’re not able to come to the store, you can shop on the website, in the IKEA app, send an email or call us. On the website you can find most of the products available in the store and you can complete the purchase by clicking on "Add to shopping cart". The product is then automatically moved to the shopping cart located at the top right of the page. There you can view the products that are in the cart or proceed to checkout. 

 
Please note that prices, images and product descriptions on the webpage, in the app and brochures are subject to errors. If a product has low stock when ordered, it cannot be guaranteed that it will be available when the online order is completed or when you arrive to pick it up. There may also be quantity restrictions due to short term special offers. During opening hours, you can always get more detailed information about stock status and more by calling customer service, tel. 520 2500, or sending an email to IKEA@IKEA.is.